Health heart diagnostics emphasizes on its refund policy and declares that if any amount is deposited for services, which includes tests and scans. If it is not performed or cancelled within 24 hours post booking the Test date, appropriate refunds would be made*. It is important to understand that an individual is eligible for a full refund, if multiple bookings have been done due to any system error or if a phlebo is unavailable to collect your sample for home sample collection.
All the credit of refund amount is to be sent back to the patient with 15 days via NEFT or RTGS, Cheque and Payment Gateway Methods.
However, if you have deposited an amount for the scans done at our Shahadra center, the dedications would be made before the refund is transferred. This is done, as special Biomolecules are ordered for patients on an individual basis and last minute cancellation would incur charge to Health heart diagnostics in this regard.
Health heart diagnostics has its own policy for the refund process for the tests and scans that have been booked beforehand.
Please note For further details, please refer to the guidelines as stated below.